AssetMGMT
Product Design Concept
01
Overview
Streamlining IT Asset Management
In today's digital age, organizations rely on efficient IT asset management to drive productivity and growth. However, manual processes and fragmented systems hinder IT teams' ability to effectively manage assets, leading to:
Inefficiencies and wasted resources
According to on-field research the average organization wastes 10% to 15% of its IT budget on unused or underutilized software licenses.
Delays in asset deployment and management
A survey by Spiceworks found that 64% of IT professionals experience delays in deploying new devices, with an average delay of 14 days.
Lack of visibility into asset lifecycles
most organizations do not have complete visibility into their asset inventory
Communication Disconnect between IT and HR teams
A majority of IT and HR professionals experience communication challenges, resulting in delays and errors.
02
Goal
Design a unified IT Asset Management (ITAM) platform that provides real-time visibility, streamlined communication, and efficient asset management capabilities, enabling IT and HR teams to:
Track and manage assets across their entire lifecycle
Automate manual processes and reduce errors
Enhance collaboration and productivity
Our goal is to create a single source of truth (SSOT) aggregating the ITAM data from many systems within an organization to a single location.
03
Research & Personas
In-Depth Stakeholder Interviews
To gain a deep understanding of the IT asset management landscape, I embarked on an extensive research journey. I began by conducting in-depth interviews with key stakeholders. These conversations revealed the pain points, needs, and goals of each group, which would later inform our design decisions.
Facilities Project Managers
IT Asset Management Director
Director of Desktop Administration
DA Team members
Product Managers
Next, I created three personas to represent our primary users:
John Wilson, IT Administrator
John oversees IT asset management for a global corporation, ensuring compliance and optimizing asset investments. He struggles with compliance burdens, budget constraints, and asset optimization.
Meet Sarah Nguyen, Marketing Specialist
Sarah relies on IT support for her creative projects, but struggles with dependency on support, asset availability, and timely issue resolution.
Meet Bryan Watkins, IT Technician
Bryan is our primary persona, an IT Technician responsible for deploying, maintaining, and troubleshooting IT assets for a medium-sized enterprise. He's the backbone of the IT team, ensuring smooth operations and resolving technical issues promptly. Bryan's pain points and tasks include:
Deployment complexity: Managing the deployment of new hardware assets across diverse departments efficiently
Ticket completion: Resolving IT support tickets related to hardware issues reported by employees
Asset maintenance: Performing routine maintenance and updates on hardware assets to ensure optimal performance
Through Bryan's persona, I gained a nuanced understanding of the IT technician's role and the challenges they face in managing IT assets. I then analyzed existing asset management products to identify areas of alignment and opportunities for differentiation.
Comprehensive Competitive Analysis
Analyzed existing asset management products to identify areas of alignment and opportunities for differentiation:
Researched industry-leading solutions
Identified market gaps and areas for innovation
Defined our unique value proposition
04
Product Scope
I aimed to create a comprehensive Asset Management system that streamlines the entire asset lifecycle, from start to finish. To achieve this, I defined a phase-based scope that focuses on key aspects of the asset management cycle.
Phase 0 (groundwork) : Dashboard Design and Development
Design a dashboard that supports new features and houses assets, following four key rules:
Access all endpoints and main actions without scrolling
Flexibility to be manipulated by user preferences
Built to accommodate growth of the product and company
Simple enough for any employee to learn and operate
Develop a software solution that holds and manipulates all asset data, adaptable to unique industry needs
Phase 2: Asset Foundation
Add assets
Delete assets
Modify & View asset information
This phase laid the foundation for the entire system, ensuring that assets can be properly managed and maintained
Phase 3: Multi-Asset Management and Automation
Allow users to import multiple assets into the system
Automate processes by integrating with other products (e.g., Seating Chart, Applicant Tracking System) to manipulate asset information
Phase 4: System Intelligence and Reporting
Enable the system to generate reports and self-update its data by leveraging other Paycom products
Foster a competitive Asset Management system for various industries and company sizes
By following this phased approach, we can quickly grow the product while meeting user needs at any given time, and scale the product as our consumers' business needs evolve, ensuring a flexible and adaptable solution that drives long-term success.
05
Development
Task Flows (Desktop)
Task Flows (Mobile)
Site Map
Dashboard Design Language
First Iteration Designs & Flows
06
Usability Study
07
Refined Design
Hi-Fi Mockups
08
What I Learned
Through this comprehensive product development project, I gained extensive experience in product management and design, navigating complex stakeholder needs, competitive market landscapes, and tight deadlines.
Key takeaways include:
Developing a holistic product vision by balancing business objectives, user needs, and technical feasibility
Driving innovation through user-centric design, market research, and competitive analysis
Effectively managing product scope, timelines, and stakeholder expectations
Cultivating collaborative relationships with cross-functional teams to deliver a cohesive product
This project honed my skills in:
Product design: user experience (UX) design, user interface (UI) design, and design thinking
Product management: stakeholder management, product visioning, and roadmap development
Teamwork: collaboration, communication, and adaptability
With these skills, I'm well-equipped to lead successful product development initiatives and drive business growth through innovative product solutions.